IT Journal Lite and IT Journal Pro are FileMaker based solution to assits computer support departments in tracking the things they do and the stuff they do it too. IT Journal Lite is designed to only track request made to your IT help desk. It has also be created to give you a sampling of potential of IT Jouranl Pro.
IT Journal Pro has been designed to be a complete solution used to keep track of your IT resources and time. With IT Journal Pro you have the ability maintain a detailed inventory of software and hardware. While also keeping detailed information about requests coming into the helpdesk. For more detailed information about IT Journal Pro click here.
IT Journal Pro Features
IT Journal is a complete tool to manage your IT resources and time. It will allow you to keep a detailed inventory of your hardware and software. With the ability to assign resourses to endusers you are able to see how resources are distributed.
- Maintain hardware inventory.
- Maintain software records.
- Prioritize help desk requests.
- Store user, contact information.
- Build a knowledge base
“ IT Journal has helped my department a lot. Now when management asks me what I've been working on I can turn to IT Journal, print out a report and show them exactly what I've been working on. ”
Chris Golding - DPM Inc.
IT Journal Lite
This easy to use database will help you Keep track of the users you support and the requests that they make. If you have ever been asked "what do you do all day?", this is the first simple step you can make to give an answer and back it up.
